CUSTOMER SERVICE

If you have a question or concern, we’re here M-F, 9:00am- 5:00 pm, (973-927-2857 EST)  Or email us anytime at info@shaads.com   We look forward to hearing from you.

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SHIPPING POLICY

All orders are custom made and will ship the next business day following completion of order.  You will be notified promptly if there is an exception.  Estimated ground delivery is 7-10 business days depending on location.  Expedited shipping is available if preferred. Orders are shipped UPS unless otherwise requested. 

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PAYMENT POLICY

We accept all major credit cards.  Cashier's checks, personal checks and money orders  must be mailed to our office before your order can be started. All orders paid by check or money orders will require a holding period of 5-7 days for your check to clear before the order is processed. Orders will start after receipt of payment.

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SALES TAX

In compliance with state tax laws, we are required to charge state sales tax

PRIVACY POLICY

This privacy policy sets out how SHAADS by Koti, LLC.,  uses and protects any information that you provide SHAADS™ by Koti, LLC.,  when you use this website. SHAADS™ by Koti, LLC., is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, be assured that it will only be used in accordance with this privacy statement.

We may collect the following information:
• Name
• Contact information including email address
• Demographic information such as zip code, preferences and interests
• Other information relevant to customer surveys and/or promotional opportunities
We require this information to understand your needs and provide you with great customer service; also in particular for the following reasons:
• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
If you have previously agreed to allow us to use your personal information for direct marketing purposes, you may change your mind at any time by writing or emailing us at [ info@shaads.com ]

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

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RETURN POLICY

Please check your package within two days of receiving it for possible shipping damage. If damaged by shipping, please take photos notify us within the 2 days of receipt of package to issue a return according to UPS Policy. We will request you send us the photos to "orders@shaads.com" with any notes you may want to be included. Shortly we will be in touch with you on your next move. Return policy is for shipping damage only, orders are custom made. 

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